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Building Next Gen Cloud Companies

How Modern Go-to-Market Strategies are Transforming the Software Industry

A new generation of cloud-based software companies are transforming the industry landscape with innovative go-to-market models. High velocity sales strategies and sophisticated online marketing tactics have fueled the rise of the software-as-a-service companies that are challenging incumbents like Salesforce. Investors have responded enthusiastically pouring billions into SaaS ventures. In this panel, we will be joined by Freshdesk which has seen its customer service SaaS business propel ten-fold — from 4,000 to 40,000 customers – in two years. The company has raised $94 million from Google Capital, Tiger Global and Accel. This panel will offer an operator’s view — with an emphasis on sales and marketing strategies — to fast growing startups and mature tech operators alike.



Gene Frantz - Partner, Google Capital

Gene Frantz is a Partner of Google Capital.  Before joining Google Capital, Gene was a partner at TPG Capital, a global private equity fund.  During his 13 years at TPG, Gene was responsible for multiple technology and telecom investments and represented TPG on multiple public and private company boards of directors.

Prior to TPG Capital, Gene worked at Oracle Corporation leading its venture capital effort and previous to that in corporate development.

Gene holds a BS from UC Berkeley and an MBA from the Stanford Graduate School of Business.


Dilawar Syed - President Freshdesk, Inc.

As President at Freshdesk, Dilawar drives the customer management cloud company’s enterprise sales, marketing, customer success and partnership ecosystem efforts. Freshdesk is backed by Google Capital, Tiger Global and Accel Partners and has raised $94M in funding. With more than 40,000 customers in 140 countries, Freshdesk is amongst the world’s fastest growing cloud companies. Earlier, Dilawar led a multiyear transformation effort as C.E.O at Yonja Media Group. Backed by Tiger Global, Silicon Valley and Istanbul-based company built internet brands in partnerships with Turkey’s leading companies. Prior to his emerging market roles, Dilawar was at Yahoo! where he was head of platform strategy and operations and oversaw investments in next generation web services and infrastructure. Earlier, Dilawar spent several years in enterprise software at SAP and Siebel Systems where Dilawar grew Siebel’s integration platform to a multi-million dollar business. He started his career as a management consultant at Deloitte Consulting and Ernst & Young. Dilawar has played a leadership role in a range of civic efforts globally. He is President of OPEN Global, an entrepreneurship non-profit and is driving the organization’s growth in diaspora networks across the globe. In 2010, President Obama appointed Dilawar to the President’s Advisory Commission on Asian Americans and Pacific Islanders (AAPI). Dilawar led White House’s engagement with the AAPI entrepreneurs across the country on policy areas such as access to capital, patent reform, Health IT and immigration reform. Dilawar was a surrogate in President Obama’s 2012 campaign, and served as a member of Obama for America’s 2008 National Finance Committee. He was as a member of California Attorney General Kamala Harris’ Transition team; and in 2008 served as National Co-Chair of the DNC’s South Asian Leadership Council as an appointee of Gov. Howard Dean. Dilawar holds an M.B.A. from The Wharton School of the University of Pennsylvania and a B.A. from the University of Texas at Austin.








Next Forum

OPEN Forum 2015
June 6th,  2015
Mountain View, CA

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